E.V. Rozhkova
Ulyanovsk State University
Summary. In the second half of the twentieth century the
trends of dynamic growth of services were clearly denoted in all
developed countries: GDP ratio of revenue from the services sector and
the share of employment in it was increased, the number of service
organizations was risen, international trade in services was expanded.
Nowadays one of the most extensive sectors of economy is health care. An
obvious very high social significance of the industry predetermines a
careful study of all decisions in the management of medical institutions
with allowance for dynamics of the environment.
Thus, the formation of medical services market, increased competition
exacerbates the problem of assessing the quality of medical services.
Quality rating of medical aid is one of the effectiveness criteria of
implementation of various innovations in the activity of medical
institutions. The study aims to develop a methodological approach and
methodological tools for assessing the quality of medical services. As
part of systematic approach the methods of comparison, logical analysis,
structural descriptions of objects, general scientific methods of
classification and aggregation are used. As a result, the list of
quality characteristics of medical services was formed and the author
divides it into subjective and objective ones. Subjective
characteristics include professional, informational, spatial and claim
characteristics. Meaningful, regulatory, techno-economic and comfort
characteristics refer to objective characteristics. It was shown what
features as part of this classification are determined with the
conditions of medical services and what features are determined with the
quality of the medical process.
The article identifies priority assessment methods of individual
characteristics of quality of medical services, the method for assessing
quality of medical services was proposed and the example of this
calculation was given. This approach is of practical importance in the
process of forming strategic priorities and innovation development
organization of health care market.
Keywords. Medical service, assessment of quality of medical services, indexes of quality of medical services.
References
- Golyshev A.Ya., Nosyreva O.M. Kontseptsiya sozdaniya sistemy
upravleniya kachestvom v lechebno-profilakticheskikh uchrezhdeniyakh
pomoshchi [Conception of formation the quality control system in health
care facilities]. Meditsinskiye konferentsii [Online Journal]. [cited 2011 Jun 10]; Available from: http://www.medico.ru/articles/management/article_001.htm
-
Yermakova S.Ye. Biznes-protsessy v meditsinskikh organizatsiyakh [Business-processes in health facilities]. Rossiyskoye predprinimatelstvo 2009;(5):131.
-
Kudryavtsev A.A. Menedzhment v zdravookhranenii: Mediko-ekonomicheskiye
standarty i metody ikh analiza [Management in health care: economic and
health standards and methods for their analysis]. SPb.: Izd-vo
S.-Peterb. un-ta. 2004. 172 p.
-
Lisitsyn Yu.P. Zdravookhraneniye v XX veke [Healthcare in the XXth century]. Moscow: Meditsina; 2002. 216 p.
-
Rozhkova Ye.V. Razrabotka innovatsionnykh uslug: metodologiya podkhoda
[Development of innovation service: methodology of an approach].
Ulyanovsk: UlGU; 2011. 184 p.
-
Siburina T.A. Sovremennyye tekhnologii obespecheniya konkurentnogo
preimushchestva uchrezhdeniya zdravookhraneniya na rynke meditsinskikh
uslug [The current technologies for providing competitive advantage for
health care facilities in the medical service market]. Sotsialnyye aspekty zdorovya naseleniya [Online Scientific Journal]. 2010 [cited 2011 Jun 10]; 15(3). Available from: http://vestnik.mednet.ru/content/view/209/30/
-
Federalnyy Zakon RF ¹323-FZ «Ob osnovakh okhrany zdorovya grazhdan v
Rossiyskoy Federatsii» [“On the basic regulations for health protection
of the citizens of the Russian Federation” the Federal Law of the RF
¹323-FZ]. Rossiyskaya gazeta. Federalnyy vypusk. ¹5639, 23
noyabrya 2011 g. [Internet] [cited 2011 Dec 10]. Available from:
http://www.rg.ru/gazeta/rg/2011/11/23.html
-
Shein A.F. Analiz effektivnosti innovatsionnoy deyatelnosti v
lechebno-profilakticheskikh uchrezhdeniyakh uslug [The analysis of
efficiency of innovation activity in health care facilities]. Sotsialnyye aspekty zdorovya naseleniya
[Online Scientific Journal]. 2011. [cited 2011 Jun 10]; 17(1).
Available from: http://vestnik.mednet.ru/content/view/274/30/lang,ru
-
Shchepin O.P., Starodubov V.I., Lindenbraten A.L., Galanova G.I.
Metodologicheskiye osnovy i mekhanizmy obespecheniya kachestva
meditsinskoy pomoshchi [Methodological frameworks and mechanism for
providing medical care quality]. Moscow: Meditsina. 2002. 176 p.
-
Donabedian À. The criteria and standards of quality. Michigan: Health Administration Press; 1982. 504 p.
-
McGuire Th.G. Physician Agency. Handbook of Health Economists. Vol.1A
(Ed. by A.J. Culyer, J.P. Newhouse). Amsterdam: Elsevier Science; 2000.
P. 461-536.
Views: 23208
|