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DOI: 10.21045/2071-5021-2016-50-4-6
Artyuhov I.P., Shulmin A.V., Lisovskaya E.D., Timoshenko V.O., Dobretsova E.A.
Krasnoyarsk State Medical University after Prof. V.F. Voyno-Yasenetsky of Ministry of health of the Russian Federation
Contacts: Ekaterina Lisovskaya
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Abstract. Topicality. On the bases of the data
presented in the native and foreign literature, we’ve defined that the
issue of studying contemporary preferences and difficulties that
patients encountered when choosing a dental organization is important.
Objective: To determine the factors influencing the patients’
preferences and difficulties in the choice of the attending physician
and dental organizations in Krasnoyarsk.
Research problems: 1. To identify the main preferences arising
when patients choose dental organization and attending physician. 2. To
identify the main difficulties arising when patients choose dental
organization and attending physician.
Materials and Methods: The study of dental patients’ opinion
was conducted by means of sociological research in the form of survey in
the city of Krasnoyarsk (open and closed questions were presented in
the questionnaire). 508 people were interviewed in the city of
Krasnoyarsk by the method of random sampling without repetitions (sample
meets the requirements adopted by the quantitative and qualitative
representation).
Results: Important patients’ preferences when choosing dental
organizations and the physician include: the ability to use remote
recording methods to the dentist (recording over the phone, via the
internet services began to use more than 55% of respondents.
Among the main difficulties in choosing dental organizations and the
physician the following problems should be noted: the lack of personal
funds in 26.0% of cases; long queues – 18.3%.
The most important for the patients have appeared such criteria as
sterility and painlessness of the procedures, aesthetic results of the
treatment, complications and defects treatment under warranty.
The results let get an idea about the patients’ preferences of dental
care and the difficulties patients encountered in the process of this
choice.
Key words. Patients' choice; dental service; patients' preferences; medical organization; dentistry; health care organization.
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