About this Journal Publication ethics Editorial Board Editorial Council Editorial Office For the Authors Contacts
English

News feeds

Journal in Databases

eLIBRARY.RU - Õņ”◊ÕņŖ ›ňŇ “–őÕÕņŖ Ń»Ńň»ő“Ň ņ

Google Scholar

Google Scholar

For authors' attention

Publication is free of charge

In aims to provide interconnection of publications in international scientific journals using Digital Object Identification - DOI, our editorial office incorporated the journal "Social aspects of population health" into international reference system CrossRef.

Since 2016 DOI will be assigned to all scientific articles published in our journal free of charge.

Also DOI will be assigned to all articles published in 2014 and 2015 free of charge as well
Main arrow Archive of previous Issues arrow Ļ1 2013 (29) arrow Methodological approaches to survey patientsí satisfaction with high-tech medical care
Methodological approaches to survey patientsí satisfaction with high-tech medical care Print
Tuesday, 19 March 2013

T.A. Siburina1, G.N. Barskova1, L.V. Laktionova2
1
Federal Research Institute for Health Organization and Informatics of Ministry of Health of the Russian Federation, Moscow
2Hospital Ļ83, Federal Medical and Biological Agency, Moscow

Summary. Survey of satisfaction with medical care correlated with public needs is an important social component of performance assessment of health care facilities. Voiced by the public persistent dissatisfaction with health services rendered calls for more active research to develop a unified understanding of satisfaction with medical care including high-tech care. Currently there is no common understanding of criteria and factors that mainly affect the degree of patientsí satisfaction with medical care.

This article summarizes results of analysis of conceptual and methodological approaches that are most frequently used to study this issue in medical and social research and sociological research as well as authorí methodological approaches to assess satisfaction. The aim of this work is to rationalize separation of sociological survey of public opinion and marketing study of patientsí needs in terms of their satisfaction with certain health care facilities or specific medical services. The article highlights the need for evidence-based rational for composition of parameters and their priority in the general assessment of patientsí satisfaction stripped off any subjunctive and individual bias. Indicators of satisfaction, selected for the analysis should reflect cause-and-effect nature of factor interrelations and level of attainment of strategic targets.

The proposed approach to assess satisfaction as a reflection of consumerís demand in social marketing focuses on the development of managerial decisions to stimulate high-tech medical services with due regard to patientsí needs and targets of health care facilities, ensuring improved competitive advantages through increased consumer appeal of medical care and services, their uniqueness, high effectiveness and efficiency.

Keywords. Satisfaction with medical care; methodological approaches; high-tech medical care; public opinion surveys; social marketing; consumer demand.

 

References

  1. Alekseev V.A., Vartanyan F.E., Shurandina I.S. Assessment of healthcare systems from the World Health Organization point of view. Zdravookhranenie 2009;(11):57-67 (in Russian).
  2. Belostotskiy A.V. Scientific rationale of ways for improving activity of federal high medical technology centers. Dr.Sci.Med [thesis]. Moscow; 2011. 48 p. (in Russian).
  3. Vinogradova T.V., Dunaev S.M. Studying satisfaction with inpatient care in population of Udmurtian Republic. Problemy sotsial'noy gigieny, zdravookhraneniya i istorii meditsiny 2011;(5):19-22 (in Russian).
  4. Vyalkov A.I., Shchepin V.O. Problems and prospects of healthcare reforming (data of sociological study) Shchepin OP, ed. Moscow: GEOTAR-MED; 2001. 224 p. (in Russian).
  5. Glukhova G.A. Complex assessment of high technology medical care and ways for its improving (by an example of N.I. Pirogov National Medical Surgical Center. Cand.Sci.Med [dissertation]. Moscow; 2011. 167 p. (in Russian).
  6. Davydov M.I. Every patient can be cured. Argument and Facts 2012;(41):3 (in Russian).
  7. Ermoshina T.V. Scientific rationale for improving the delivery of high technology medical care. Cand.Sci.Med [thesis]. Moscow; 2009:202 (in Russian).
  8. Zaytseva E.V. Enhancing organization and methodic approaches to increasing patientís satisfaction with medical service in the MHI system. Cand.Sci.Med [dissertation]. Ivanovo; 2005. 231 p. (in Russian).
  9. Maksimova T.M., Pushkina N.P. Specificity of perception of conditions for medical care provision by patients in various countries. Problemy sotsial'noy gigieny, zdravookhraneniya i istorii meditsiny 2011;(3):8-10 (in Russian).
  10. Perkhov V.I. Scientific and organization rationale for improving access to high technology medical care provided in federal health facilities for the population of the Russian Federation. Dr.Sci.Med [disssertation]. Moscow; 2009. 366 p. (in Russian).
  11. Piven' D.V., Dudin P.E., Kuptsevich A.S. The need for the criteria of expensive and high technology medical care. Menedzher zdravookhraneniya 2007;(1):20-25 (in Russian).
  12. ďOn approving the methodical recommendations ďOrganization of sociological survey (questioning) of population about satisfaction with accessibility and quality of medical care in MHIĒ, the Order of the MHIFF of May 29, 2009 Ļ 118Ē [Internet]. 2009 [cited 2012 Sep 18]. Available from: http://www.ffoms.ru/userfiles/Prikaz+118+po+soc+opr+-09_07_09+na+sajt.doc) (in Russian).
  13. Reshetnikov AV. Process management in a social area: Guidelines. Moscow: Meditsina; 2001. 504 p. (in Russian).
  14. Svetlichnaya T.G., Tsyganova O.A., Borchaninova E.L. The structural analysis of patientsí satisfaction with inpatient medical care. GlavVrach 2010;(2):77Ė82 (in Russian).
  15. Siburina T.A., Indeykin E.N., Guseva O.A., Barskova G.N. The current state of sociological researches in medicine and healthcare. In: Social hygiene, healthcare organization and management: Overview. Moscow: "Soyuzmedinform"; 1990. 76 p. (in Russian).
  16. Typical methodical recommendations for municipal control and audit bodies on providing audit of efficiency of delivering high technology medical care to population of the Russian Federation with Supplements. [Internet]. 2012 [cited 2012 Sep 25]. Available from: http://www.ach-fci.ru/MKSO/art1/libart 10 (in Russian).
  17. Tokareva Yu.M. Application of Swot Ė analysis for assessing the quality of medical care. Cand.Sci.Soc [dissertation]. Volgograd; 2010.122 p. (in Russian).
  18. Tregubov Yu.G., Safonov O.B., Dmitrieva N.V. Attitude of population and physicians to organization of medical care in urban conditions. Problemy sotsial'noy gigieny, zdravookhraneniya i istoriya meditsiny 2000;(3):28-30 (in Russian).
  19. Fabrika E.S. Scientific rationale for delivering high technology medical care in a large multi-profile hospital. Cand.Sci.Med [dissertation]. St. Petersburg; 2008. 169 p. (in Russian).
  20. Chumakov A.S. The model for continuous improving the quality of medical care in MHI from patientsí point of view (conceptual and methodic approaches). Dr.Sci.Med [dissertation]. Moscow; 2009. 312 p. (in Russian).

Views: 17301

Be first to comment this article

Write Comment
  • Please keep the topic of messages relevant to the subject of the article.
  • Personal verbal attacks will be deleted.
  • Please don't use comments to plug your web site. Such material will be removed.
  • Just ensure to *Refresh* your browser for a new security code to be displayed prior to clicking on the 'Send' button.
  • Keep in mind that the above process only applies if you simply entered the wrong security code.
Name:
E-mail
Comment:

Code:* Code

Last Updated ( Monday, 25 March 2013 )
< Prev   Next >
home contact search contact search