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Main arrow Archive of previous Issues arrow ╣6 2014 (40) arrow Optimizing interaction with patients of health care facility through development of internet-communication
Optimizing interaction with patients of health care facility through development of internet-communication Print
Wednesday, 25 February 2015

V.V. Orlova
Contacts: Vera Orlova; e-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Abstract. Mastery of new information technologies and Internet contributes to new ways of communication, new opportunities for interaction of people, development of social links, creative and social realization of citizens, and new ways of doing business. For any health care facility, the patient should be the focal point.

Customer focus and high standards of services is the prerequisite for a commercial clinic performance. The problem is that the level of communication between medical organizations, between the clinic and patients significantly lags behind currently available new technologies. Many of these opportunities are yet to be used or currently underutilized. The paper focuses on interaction with patients via web site of the health care facility.

The purpose of the study is development of a tool to improve communication with patients of Polyclinic No. 6 in Tomsk through establishing Internet communication.

Methods and data. Data of the territorial body of the Federal State Statistics Service of the Tomsk oblast; analysis of the relevant domestic and foreign sources of information; methods of sociological survey of patients of polyclinic No. 6 in Tomsk, and statistical data processing, interview.

Results. Six healthcare organizations providing high-tech care both to the Russian citizens and foreigners have been selected out of the federal healthcare organizations with web sites. Based on the conducted study and problems identified, the author developed a program aimed at enhancing the polyclinicĺs web site.

Assessing key aspects of this program, we can say that the program can facilitate work of receptionists in terms of incoming phone calls and queues at the reception desk. It will also help to save patientsĺ time, providing necessary information on provision of medicines in a fast and convenient manner without going out of home.

Patients with chronic conditions and their families will be able to find general information, schedules, location, and time of ôhealth schoolsö.

Taking into account results of the already carried out practical activities, we can say that the stated objectives were successfully met and, therefore, the goal of this work - to improve interaction with patients of polyclinic No. 6 in Tomsk through establishing Internet communication was achieved, recommendations to improve the polyclinicĺs web site were developed.

Keywords: Internet communication, web site, health care facility, patient


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